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  • +92 22 2651015
  • info@frdp.org.pk
  • House No. B 67, Naseem Nagar, Phase I, Qasimabad

As FRDP is a member of CHS Alliance and follow all the commitments so as per the Commitment 4 we always take a say from our communities in the form of Assessment, Feedback and Feedforward. Our communities are first and main stakeholders where FRDP is fully accountable of staff actions and response they provided in respective communities. After community inputs are received these will be categorized into boarder categories:

Complaints:

On the basis of CHS commitment 5 FRDP do welcome and address the complaints. FRDP defines the complaint as “A complaint is a formal way of voicing concern against violation of rights.” Community inputs which are mandatory to respond, according to the nature and urgency of taking the action these are divided into the following categories. It is a right of project beneficiaries, targeted communities and other specified stakeholders to question and receive a response from FRDP about any real or perceived violation of their rights.

Feedback and Feedforward:

A Feedback is a positive and informal statement of opinion about someone and something. Community input that are not due to grievance these are rather suggestions, comments or viewpoints. Feedback can be considered, discussed, challenged, used or disregarded, it is not mandatory to response to feedback.

How to make a complaint:

FRDP is very flexible and open to hear through different channels as per the community preference, need and suggestion. FRDP do showcase all the details of given methods through banners and stickers displayed in every intervention on multiple places that are easily accessible and common places of village, most obvious of these methods include:

  1. In person: Complain directly to our field staff, who will redress or forward the complaint.
  2. Via phone: Message or Call us at +92 336 0244673
  3. Email us: complaints@frdp.org.pk
  4. To file your complaints online click here
  5. To give Feedback or Feedforwards click here

Handling your compliant:

Fast Rural Development Program-FRDP handles all complaints confidentially, impartially and invokes a non-retaliation policy for complainants. When we receive your complaint, it will be recorded, reviewed and forwarded to the concern person. You will get the acknowledgement receipt of complaint within 72 hours. Your complaint will be further investigated and a solution will be furnished within the set deadline.

We aim to respond as quickly as possible and the time frame varies depending on the nature of the complaint. Remember to provide your contact information so that we can respond you. Although anonymous complaints will also be accepted and investigated appropriately, but it will not possible to provide a response directly to the complainant when/if contact details are not shared with us.

Complaint Form

Feedback and Feedforward Form