Individual philanthropist assistance, complaints and disclosures policies
We are offering different product for charity purpose, Individual who has legal earnings can get facilitation. At FRDP, we pride ourselves in the quality of donor care that we provide. Service delivery and financial controls are our top priorities. Our highly trained, courteous, and experienced staff members are available to assist you and bring to a swift resolution to any questions or concerns.
For queries and questions related to FRDP services and products, please proceed to info@frdp.org.pk.
Do you have a complaint about a FRDP product or service? FRDP aims to provide you with reliable and consistent service at all times. It is our goal to find a timely and fair solution; we put donor first.
We want to resolve any problems you might have experienced as promptly and effectively as possible, and your feedback is very valuable in assisting us to improve our services for the future.
We regard as a complaint any written or verbal expression of dissatisfaction, concerning either an individual, our standard of service, or any aspect of the delivery of our services. This may be the result of something we have done or something we have failed to do – intentionally or unintentionally.
Please review the information below on how to file a complaint with us, how to have your complaint resolved quickly, and how we will address your complaint.
Our commitment
We will try to resolve your problem within 3 working days of receiving your complaint whenever possible, whether you contact us by letter, phone, email, chat, fax, or form on our website.
We will record your feedback as a formal complaint within our internal complaints system to be dealt with as follows:
- Upon receipt of your formal complaint, we will issue a prompt acknowledgement if we are unable to respond in full within 3 working days.
- Based on the nature of your concerns and the information provided, we will use all the information at our disposal to investigate and resolve your complaint. We may need to contact you for further information if it will help us to resolve the matter.
How to file a complaint
You can file a complaint about the services of FRDP by contacting donor Care at:
For all complaints, email us at: complaints@frdp.org.pk or info@frdp.org.pk
Contact number: +92 336 0244673
Web Form: https://frdp.org.pk/
In Writing: B-108, HDA Extension North Behind City School, Qasimabad, Hyderabad, Sindh, Pakistan. with full details of your complaint.
The FRDP Charity Team Leader will endeavor to address the complaint and resolve the issue. When contacting us, please provide us with the following information: your name, your contact information (e-mail address and phone), the reason for your complaint, and as much relevant information as possible to assist us in addressing your concerns.
Resolving your complaint
A full and final response will be issued within 15 working days from the date we receive your initial complaint, with our understanding of your concerns and a possible resolution. If we are unable to issue our full and final response within 15 business days, we will write to update you on the progress of your complaint and the expected resolution date. We are committed to ensuring all complaints are fairly addressed.
The complaint-handling contact point is the FRDP Charity Team Leader. Any customer support issue that is escalated to a complaint will be forwarded to the Team Leader.
How to escalate a complaint
If you are not satisfied with the response provided by the FRDP Charity Team Leader, you may forward your complaint to the FRDP management at info@frdp.org.pk. The FRDP management should be able to resolve any complaints that were not fully resolved by the Case Specialists Team Leader.
FRDP appreciates your donations and is committed to providing you with best service. Thank you very much for taking the time to submit your feedback and for choosing FRDP.